How can we help?
Search the help centre, or jump to a category. For urgent delivery issues, use the in-app support button.
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Browse by topic
Account & registration
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Delivery & tracking
Water quality
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FAQ
Frequently asked questions
Still need help?
Still need help?
Our support team is available daily — Sunday through Thursday, 8 am to 8 pm Kuwait time. Critical delivery issues are handled 24/7.
Service level
- • Platform uptime: 99.5% monthly target
- • Critical incident response: within 4 hours
- • Refund processing: 3 business days for KNET, 5–7 days for cards
- • Package refund window: 14 days, only if zero redemptions